Shipping and Delivery

 SHIPPING

• Get free shipping on all orders over $80. Orders under $80 are a flat rate of $10
• Orders are sent via Australia Post 
• Parcels will require a signature on delivery. If no one is available to accept the delivery, parcels will be taken to the nearest post office. Once your order ships, you will receive a notification with option to request Safe Drop.
• Requesting Safe Drop means the parcel will be left at your premise if deemed safe by a delivery driver. 

Standard Australian shipping times are

VIC & NSW	1 - 3 Business Days
TAS, SA & QLD	4 - 6 Business Days
WA & NT	6 - 9 Business Days

 

• Once your parcel has shipped you will get a notification from Australia Post with an option to safe drop if you wish. Please note that we cannot be held responsible for parcels that are missing or damaged from a safe drop.

Frequently Asked Questions

When will you ship my order?
We will ship within 24 hours of your order. If you order on a weekend, your order will be shipped on the Monday. If something you have ordered is in short supply, we may need to replenish stock but we will always get in touch and let you know about any delays.

How will my order be shipped?
For most orders, we use an Australia Post Premium eParcel with signature for all deliveries so you get your orders quickly, safely & reliably.

I need my parcel urgently! Can you ship express?
We can. Please give us a call on 0421307212 for a quote and to confirm your items are available for express shipping.

How do I know if you shipped my order?
Once your order is confirmed and all your items are safely packed in a satchel or box you will receive a shipping confirmation from us to let you know your tracking ID. You can also sign up to receive shipping updates from Australia Post.

Do you ship to NZ?
We can. Please give us a call on 0421307212 for a quote and to confirm your items are eligible for international shipping.

I received a shipping confirmation but my parcel didn't arrive
Please contact Australia Post on 13 76 78 and quote your tracking number. Often parcels may be awaiting collection at your local post office. If Australia Post cannot locate your parcel, please contact hello@kuusi.com.au and we can lodge and inquiry for you.

I missed the delivery attempt, what do I do?
Please contact Australia Post on 13 76 78 and quote your tracking number. Often parcels may be awaiting collection at your local post office, you may need proof of identity to collect your parcel. If your parcel has been awaiting collection for too long, Australia Post will return the parcel to us. Once it arrives we can reship your item at your own cost. Please contact us at hello@kuusi.com.au if you have any questions.

There are items missing from my delivery, what do I do?
If your ordered items are large or your items were located at multiple warehouses, your delivery may have been shipped in multiple parcels. Please contact us at hello@kuusi.com.au if you have a missing item. In the rare case that we may have missed an item in picking, we will send out a replacement straight away. 

I received an incorrect item, what do I do?
If we have made an error while picking your order please contact us at hello@kuusi.com.au. We will provide a paid label for the return of the incorrect item and replace it for you straight away.

Need help?
For any questions you can contact us Monday - Friday 9.30 - 5.30pm on 0421307212 or email us at hello@kuusi.com.au